Consumer Law Library

Village Capital and Investment, LLC

Agency
Consumer Financial Protection Bureau
Date
Type
enforcement action
Source
consumerfinance.gov/enforcement/actions/village-capital-and-investment
Pages
22
PDFs
2 documents (links below)

Documents in this case

Case summary

The Bureau alleges that Village Capital violated the

Consumer Financial Protection Act of 2010 by misleading veterans regarding its

Interest Rate Reduction Refinancing Loans—loans that allow veterans to

refinance their mortgages at lower interest rates with a loan guaranteed by the

Department of Veterans Affairs. Specifically, the Bureau alleges that Village

Capital misled veterans by overstating the benefits of refinancing.

The order requires Village Capital to pay $268,869 in redress to consumers and a civil penalty of

$260,000. The order also prohibits Village Capital from misrepresenting

the terms or benefits of mortgage refinancing. 

Complaint ()

PDF of this document (8 pages)

Page 2

൰ ൱ ൲ ൳ ൫൰ ൫൱ ൫൲ ൫൳

Benjamin Konop OH Bar # 0073458 Kristina Betts AZ Bar # 024859 1700 G Street, NW Washington, DC 20552 (202) 435-7265 (312) 610-8962 [email protected] [email protected] Bureau of Consumer Financial Protection

UNITED STATES DISTRICT COURT DISTRICT OF NEVADA

Bureau of Consumer Financial Protection, Plaintiff, v.

Village Capital & Investment LLC, Defendant.

Case Number

COMPLAINT

The Bureau of Consumer Financial Protection (Bureau) brings this action against Village Capital & Investment LLC (Village Capital or the Company) under the Consumer Financial Protection Act of 2010 (CFPA), 12 U.S.C. §§ 5531, 5536(a), 5564, 5565, and alleges as follows.

Jurisdiction and Venue 1.

This Court has subject-matter jurisdiction over this action because it is brought under “Federal consumer financial law,” 12 U.S.C. § 5565(a)(1), presents a federal Case 2:18-cv-02304 Document 1 Filed 12/04/18 Page 1 of 8

Page 3

൰ ൱ ൲ ൳ ൫൰ ൫൱ ൫൲ ൫൳

question, 28 U.S.C. § 1331, and is brought by an agency of the United States, 28 U.S.C. § 1345.

2.

Venue is proper because the Company resides and transacts business in this district. 12 U.S.C. § 5564(f).

Parties 3.

The Bureau is an independent agency of the United States created by the CFPA. 12 U.S.C. § 5491(a). The Bureau has independent litigating authority and is authorized to initiate civil actions in federal district court to secure appropriate relief for violations of “Federal consumer financial law,” 12 U.S.C. § 5564(a)-(b), including the CFPA, 12 U.S.C. § 5481(14).

4.

Village Capital is a non-bank mortgage company headquartered in Henderson, Nevada. At all times material to this Complaint, the Company transacted business in this district and elsewhere. The Company extends credit to consumers and is therefore a “covered person” under the CFPA. 12 U.S.C. § 5481(5)-(7), (15)(A)(i). Factual Background 5.

Village Capital offers a product known as an Interest Rate Reduction Refinancing Loan (IRRRL), which allows veterans, with a loan guaranteed by the Department of Veterans Affairs, to refinance their mortgages at lower interest rates. 6.

The Company has roughly 100 employees and ten branches in ten states, including San Antonio, Texas. Its loan portfolio consists of about 28,000 mortgages. 7.

Village Capital markets its products to potential customers primarily through phone calls and direct mail.

Case 2:18-cv-02304 Document 1 Filed 12/04/18 Page 2 of 8

Page 4

൰ ൱ ൲ ൳ ൫൰ ൫൱ ൫൲ ൫൳

8.

The Company’s loan officers are responsible for taking calls from potential customers and talking customers through the loan process, from filling out the application through closing.

9.

In March 2017, Village Capital hired a team of loan officers to staff a new office in San Antonio, Texas, with the primary responsibility of generating loans through inhome visits to veterans.

10.

Between March 2017 and August 2018, the San Antonio office employed five loan officers responsible for in-home sales presentations to veterans to induce them to refinance their loans with the Company.

11.

The San Antonio office primarily received leads for potential consumers from the Company’s corporate office.

12.

Loan officers were provided with preset in-home appointments with veterans, a computer, a PowerPoint presentation, an Excel spreadsheet, a corresponding laminated worksheet, and a script for use at the in-home sales presentations. 13.

Village Capital’s San Antonio office designed the Excel spreadsheets for the loan officers to generate the financial data illustrating the supposed benefits of refinancing. The corresponding worksheet was the consumer-facing document designed to show the consumer the benefits of refinancing.

14.

Loan officers were instructed to go over the PowerPoint presentation with the consumer, introducing Village Capital and its loan products. After the presentation, loan officers were to ask the consumers for their current mortgage documents and begin the sales pitch using the laminated worksheet.

Case 2:18-cv-02304 Document 1 Filed 12/04/18 Page 3 of 8

Page 5

൰ ൱ ൲ ൳ ൫൰ ൫൱ ൫൲ ൫൳

15.

Loan officers were instructed to fold the worksheet in half; the top of the worksheet states “Here’s what most banks don’t want you to know. . . .” Loan officers were instructed to write the consumers’ current mortgage details (e.g., interest rate, taxes, insurance, total house payment) on the worksheet and to read consumers the language printed on the worksheet, stating, “I want to show you a benefit that is going to put you and your family in a much better financial situation. The Veterans Administration designed a benefit which was approved by the U.S. Congress to Honor Americas Veterans. Let me show you how it works. . . .”

16.

Loan officers were trained to then flip the worksheet and begin using the Excel spreadsheet to “compare apples to apples” the consumer’s current loan and the refinanced loan.

17.

Using the consumers’ current mortgage details, loan officers would then enter those numbers into the Excel spreadsheet and walk consumers through a comparison of their current mortgage and the new mortgage at 38 months, 4 years, 5 years, and 20 years. The bottom of the worksheet states “Obviously, our worst case scenario is MUCH BETTER than your best case scenario, isn’t it?”

18.

Loan officers were trained to flip the worksheet again to the last page and write the numbers derived from the Excel spreadsheet onto the worksheet with a dry erase marker. The loan officers would then use the worksheet to go over the “immediate benefits” of the program, including the “total monthly benefit” and the fees. 19.

After the presentation, loan officers would wipe the laminated worksheet clean so that it could be used for the next presentation. Case 2:18-cv-02304 Document 1 Filed 12/04/18 Page 4 of 8

Page 6

൰ ൱ ൲ ൳ ൫൰ ൫൱ ൫൲ ൫൳

20.

The formulas in the Excel spreadsheets loan officers used during in-home presentations to calculate the “apples to apples” comparison between consumers’ mortgages and the IRRRL were flawed. Because the flawed formulas produced inaccurate results, the figures used in the worksheets and quoted to consumers were misleading. 21.

Specifically, the Excel spreadsheets, and therefore the worksheets presented to consumers, were deceptive because they misrepresented the cost savings to the consumer of the refinanced loan by: (1) inflating the future amount of principal owed under the existing mortgage by underestimating the proportion of the consumer’s existing monthly payment that is applied to principal; (2) underestimating the future amount of the refinanced mortgage’s monthly payments by overestimating the loan’s term; and (3) overestimating the total monthly benefit of the loan after the first month. Count I Deceptive Acts or Practices, in Violation of the CFPA 22.

The allegations in paragraphs 1 to 21 are incorporated here by reference. 23.

An act or practice is deceptive if it involves a material misrepresentation or omission that is likely to mislead consumers acting reasonably under the circumstances. 24.

Information that is material to consumers is information that is important and is likely to affect a consumer’s choice of, or conduct regarding, the product or service. 25.

During in-home presentations, Village Capital’s loan officers misrepresented the benefit to the consumer of refinancing. This information is material and would likely affect a consumer’s decision to refinance with Village Capital. 26.

Therefore, Village Capital engaged in deceptive acts and practices in violation of the CFPA. 12 U.S.C. § 5536(a)(1)(B).

Case 2:18-cv-02304 Document 1 Filed 12/04/18 Page 5 of 8

Page 7

൰ ൱ ൲ ൳ ൫൰ ൫൱ ൫൲ ൫൳

Prayer for Relief Wherefore, the Bureau requests that the Court: 1. permanently enjoin Village Capital from committing future violations of the CFPA, or any provision of “Federal consumer financial law,” as defined by 12 U.S.C. § 5481(14);

2. grant additional injunctive relief as the Court may deem just and proper; 3. award damages or other monetary relief against Village Capital; 4. order Village Capital to pay redress to consumers harmed by its unlawful conduct; 5. order Village Capital to disgorge all ill-gotten gains; 6. impose on Village Capital a civil money penalty; 7. order Village Capital to pay the Bureau’s costs incurred in connection with prosecuting this action; and 8. award additional relief as the Court may determine to be just and proper.

Respectfully submitted, Kristen A. Donoghue Enforcement Director Jeffrey Paul Ehrlich Deputy Enforcement Director Kara K. Miller Assistant Litigation Deputy

/s/Benjamin Konop

Benjamin Konop (OH Bar # 0073458)

Telephone: (202) 435-7265

E-mail: [email protected]

Kristina D. Betts (AZ Bar # 024859)

Telephone: (312) 610-8962

E-mail: [email protected] Enforcement Attorneys Bureau of Consumer Financial Protection 1700 G Street, NW Case 2:18-cv-02304 Document 1 Filed 12/04/18 Page 6 of 8

Page 8

൰ ൱ ൲ ൳ ൫൰ ൫൱ ൫൲ ൫൳

Washington, DC 20552 Facsimile: (202) 435-7329

Attorneys for Plaintiff Bureau of Consumer Financial Protection

Case 2:18-cv-02304 Document 1 Filed 12/04/18 Page 7 of 8

Page 9

൰ ൱ ൲ ൳ ൫൰ ൫൱ ൫൲ ൫൳

Certificate of Service

I HEREBY CERTIFY that on December 4, 2018, I served a true and correct copy of the foregoing Complaint on the following counsel for Defendant via electronic mail:

David Shirk LotsteinLegal, PLLC 5185 MacArthur Blvd, NW, Suite 800 Washington, DC 20016-3341 Phone: (202) 400.3870 Email: [email protected]

/s/Benjamin Konop

Benjamin Konop

Attorney for Plaintiff Bureau of Consumer Financial Protection

Case 2:18-cv-02304 Document 1 Filed 12/04/18 Page 8 of 8

Stipulation ()

PDF of this document (13 pages)

Page 10

൰ ൱ ൲ ൳ ൫൰ ൫൱ ൫൲ ൫൳

UNITED STATES DISTRICT COURT DISTRICT OF NEVADA

Bureau of Consumer Financial Protection,

Plaintiff,

v.

Village Capital & Investment LLC,

Defendant.

Case Number

STIPULATED FINAL JUDGMENT AND ORDER

The Bureau of Consumer Financial Protection (“Bureau”) commenced this civil action on December 4, 2018, to obtain injunctive relief, consumer redress, and civil penalties from Village Capital & Investment LLC. The Complaint alleges violations of §§ 1031, 1036 of the Consumer Financial Protection Act of 2010 (“CFPA”) in connection with Defendant’s misleading representations to consumers regarding the extension of credit, including misstating (1) the future principal owed on a mortgage loan if the consumer does not refinance; (2) the future monthly payments if the consumer does refinance; and (3) the amounts the consumer would owe on the existing and refinanced loans.

The Bureau and Defendant agree to entry of this Stipulated Final Judgment and Order (“Order”), without adjudication of any issue of fact or law, to settle and resolve all matters in dispute arising from the conduct alleged in the Complaint. FINDINGS 1.

This Court has jurisdiction over the parties and the subject matter of this action under 12 U.S.C. § 5565(a)(1) and 28 U.S.C. §§ 1331, 1345. 2.

Venue in the District of Nevada is proper under 12 U.S.C. § 5564(f). Case 2:18-cv-02304 Document 2-1 Filed 12/04/18 Page 2 of 14

Page 11

൰ ൱ ൲ ൳ ൫൰ ൫൱ ൫൲ ൫൳

3.

Defendant neither admits nor denies any allegations in the Complaint, except as specified in this Order. For purposes of this Order, Defendant admits the facts necessary to establish the Court’s jurisdiction over it and the subject matter of this action. 4.

Defendant waives all rights to seek judicial review or otherwise challenge or contest the validity of this Order and any claim it may have under the Equal Access to Justice Act, 28 U.S.C. § 2412, concerning the prosecution of this action to the date of this Order. Each Party agrees to bear its own costs and expenses, including, without limitation, attorneys’ fees. 5.

Entry of this Order is in the public interest. DEFINITIONS 6.

The following definitions apply to this Order: a.

“Affected Consumer” means any consumer who received an in-home sales presentation by the employees of Defendant’s San Antonio office and refinanced a mortgage with Defendant.

b.

“Board” means Defendant’s duly-elected and acting Board of Directors. c.

“Defendant” means Village Capital & Investment LLC and its successors and assigns.

d.

“Effective Date” means the date on which the Order is entered on the docket.

e.

“Enforcement Director” means the Assistant Director of the Office of Enforcement for the Bureau of Consumer Financial Protection, or his or her delegee. f.

“Fees” means all out-of-pocket expenses paid to Defendant by the Affected Consumer at the time of closing and retained by Defendant, including but not limited to loan-origination fees.

Case 2:18-cv-02304 Document 2-1 Filed 12/04/18 Page 3 of 14

Page 12

൰ ൱ ൲ ൳ ൫൰ ൫൱ ൫൲ ൫൳

g.

“Related Consumer Action” means a private action by or on behalf of one or more consumers or an enforcement action by another governmental agency brought against Defendant based on substantially the same facts as described in the Complaint.

ORDER CONDUCT RELIEF I. Prohibition on Deceptive Practices IT IS ORDERED that:

7.

Defendant and its officers, agents, servants, employees, and attorneys, and all other persons in active concert or participation with them who have actual notice of this Order, whether acting directly or indirectly, in connection with offering mortgage refinancing may not misrepresent, or assist others in misrepresenting, expressly or impliedly: a.

the future principal owed on a consumer’s existing mortgage loan; b.

the future monthly payments owed on a consumer’s existing mortgage loan;

c.

the future principal a consumer would owe on a refinanced mortgage loan; or d.

the future monthly payments a consumer would owe on a refinanced mortgage loan.

II. Compliance Plan

IT IS FURTHER ORDERED that:

8.

Within 30 days of the Effective Date, Defendant must submit to the Enforcement Director for review and determination of non-objection a comprehensive compliance plan Case 2:18-cv-02304 Document 2-1 Filed 12/04/18 Page 4 of 14

Page 13

൰ ൱ ൲ ൳ ൫൰ ൫൱ ൫൲ ൫൳

designed to ensure that Defendant’s conduct complies with all applicable laws that the Bureau enforces and the terms of this Order (Compliance Plan). The Compliance Plan must include, at a minimum:

a.

detailed steps for addressing each action required by this Order; b.

a proposal for training that will be provided to Defendant’s loan officers designed to ensure that they comply with the CFPA’s prohibition on deceptive acts and practices and the terms of this Order; and c.

specific timeframes and deadlines for implementation of the steps described above.

9.

The Enforcement Director will have the discretion to make a determination of non-objection to the Compliance Plan or direct Defendant to revise it. If the Enforcement Director directs Defendant to revise the Compliance Plan, Defendant must make the revisions and resubmit the Compliance Plan to the Enforcement Director within 30 days. 10.

After receiving notification that the Enforcement Director has made a determination of non-objection to the Compliance Plan, Defendant must implement and adhere to the steps, recommendations, deadlines, and timeframes outlined in the Compliance Plan. MONETARY PROVISIONS III. Order to Pay Redress IT IS FURTHER ORDERED that:

11.

Within 30 days of the Effective Date, Defendant must reserve or deposit into a segregated deposit account $268,869 for the purpose of providing redress to Affected Consumers as required by this Section.

Case 2:18-cv-02304 Document 2-1 Filed 12/04/18 Page 5 of 14

Page 14

൰ ൱ ൲ ൳ ൫൰ ൫൱ ൫൲ ൫൳

12.

Within 30 days of the Effective Date, Defendant must submit to the Enforcement Director for review and non-objection a comprehensive written plan for providing redress consistent with this Order (Redress Plan). The Enforcement Director will have the discretion to make a determination of non-objection to the Redress Plan or direct Defendant to revise it. If the Enforcement Director directs Defendant to revise the Redress Plan, Defendant must make the revisions and resubmit the Redress Plan to the Enforcement Director within 5 days. After receiving notification that the Enforcement Director has made a determination of non-objection to the Redress Plan, Defendant must implement and adhere to the steps, recommendations, deadlines, and timeframes outlined in the Redress Plan. 13.

The Redress Plan must provide to each Affected Consumer a cash refund of all Fees paid to Defendant in connection with the refinancing of a mortgage. 14.

After completing the Redress Plan, if the amount of redress provided to Affected Consumers is less than $268,869, within 30 days of the completion of the Redress Plan, Defendant must pay to the Bureau, by wire transfer to the Bureau or to the Bureau’s agent, and according to the Bureau’s wiring instructions, the difference between the amount of redress provided to Affected Consumers and $268,869.

15.

The Bureau may use these remaining funds to pay additional redress to Affected Consumers. If the Bureau determines, in its sole discretion, that additional redress is wholly or partially impracticable or otherwise inappropriate, or if funds remain after the additional redress is completed, the Bureau will deposit any remaining funds in the United States Treasury as disgorgement. Defendant will have no right to challenge any actions that the Bureau or its representatives may take under this Section.

Case 2:18-cv-02304 Document 2-1 Filed 12/04/18 Page 6 of 14

Page 15

൰ ൱ ൲ ൳ ൫൰ ൫൱ ൫൲ ൫൳

16.

Defendant may not condition the payment of any redress to any Affected Consumer under this Order on that Affected Consumer waiving any right. IV. Order to Pay Civil Money Penalties IT IS FURTHER ORDERED that:

17.

Under § 1055(c) of the CFPA, 12 U.S.C. § 5565(c), by reason of the violations of law alleged in the Complaint and taking into account the factors in 12 U.S.C. § 5565(c)(3), Defendant must pay a civil money penalty of $260,000 to the Bureau. 18.

Within 30 days of the Effective Date, Defendant must pay $130,000 of the civil money penalty, and within 60 days of the Effective Date, Defendant must pay the remaining $130,000 of the civil money penalty. These payments must be made by wire transfer to the Bureau or to the Bureau’s agent in compliance with the Bureau’s wiring instructions. 19.

The civil money penalty paid under this Order will be deposited in the Civil Penalty Fund of the Bureau as required by § 1017(d) of the CFPA, 12 U.S.C. § 5497(d). 20.

Defendant must treat the civil money penalty paid under this Order as a penalty paid to the government for all purposes. Regardless of how the Bureau ultimately uses those funds, Defendant may not:

a.

claim, assert, or apply for a tax deduction, tax credit, or any other tax benefit for any civil money penalty paid under this Order; or b.

seek or accept, directly or indirectly, reimbursement or indemnification from any source, including but not limited to payment made under any insurance policy, with regard to any civil money penalty paid under this Order.

Case 2:18-cv-02304 Document 2-1 Filed 12/04/18 Page 7 of 14

Page 16

൰ ൱ ൲ ൳ ൫൰ ൫൱ ൫൲ ൫൳

V. Additional Monetary Provisions

IT IS FURTHER ORDERED that:

21.

In the event of any default on Defendant’s obligations to make payment under this Order, interest, computed under 28 U.S.C. § 1961, as amended, will accrue on any outstanding amounts not paid from the date of default to the date of payment and will immediately become due and payable.

22.

Defendant must relinquish all dominion, control, and title to the funds paid under this Order to the fullest extent permitted by law, and no part of the funds may be returned to Defendant.

23.

In any proceeding based on the entry of the Order, or in any subsequent civil litigation by or on behalf of the Bureau, including in a proceeding to enforce its rights to any payment or monetary judgment under this Order, such as a nondischargeability complaint in any bankruptcy case, the facts alleged in the Complaint will be taken as true and be given collateralestoppel effect, without further proof.

24.

The facts alleged in the Complaint establish all elements necessary to sustain an action by the Bureau under § 523(a)(2)(A) of the Bankruptcy Code, 11 U.S.C. § 523(a)(2)(A), and for such purposes this Order will have collateral-estoppel effect against Defendant, even in Defendant’s capacity as debtor-in-possession.

25.

Under 31 U.S.C. § 7701, Defendant, unless it already has done so, must furnish to the Bureau its taxpayer-identifying numbers, which may be used for purposes of collecting and reporting on any delinquent amount arising out of this Order. 26.

Within 30 days of the entry of a final judgment, order, or settlement in a Related Consumer Action, Defendant must notify the Enforcement Director in writing of the final Case 2:18-cv-02304 Document 2-1 Filed 12/04/18 Page 8 of 14

Page 17

൰ ൱ ൲ ൳ ൫൰ ൫൱ ൫൲ ൫൳

judgment, order, or settlement. That notification must indicate the amount of redress, if any, that Defendant paid or is required to pay to consumers and describe the consumers or classes of consumers to whom that redress has been or will be paid.

27.

To preserve the deterrent effect of the civil money penalty in any Related Consumer Action, Defendant may not argue that it is entitled to, nor may Defendant benefit by, any offset or reduction of any monetary remedies imposed in the Related Consumer Action because of the civil money penalty paid in this action. If the court in any Related Consumer Action offsets or otherwise reduces the amount of compensatory monetary remedies imposed against Defendant based on the civil money penalty paid in this action or based on any payment that the Bureau makes from the Civil Penalty Fund, Defendant must, within 30 days after entry of a final order granting such offset or reduction, notify the Bureau and pay the amount of the offset or reduction to the United States Treasury. Such a payment will not be considered an additional civil money penalty and will not change the amount of the civil money penalty imposed in this action.

COMPLIANCE PROVISIONS

VI. Reporting Requirements IT IS FURTHER ORDERED that:

28.

Defendant must notify the Bureau of any development that may affect compliance obligations arising under this Order, including but not limited to a dissolution, assignment, sale, merger, or other action that would result in the emergence of a successor company; the creation or dissolution of a subsidiary, parent, or affiliate that engages in any acts or practices subject to this Order; the filing of any bankruptcy or insolvency proceeding by or against Defendant; or a change in Defendant’s name or address. Defendant must provide this notice at least 30 days Case 2:18-cv-02304 Document 2-1 Filed 12/04/18 Page 9 of 14

Page 18

൰ ൱ ൲ ൳ ൫൰ ൫൱ ൫൲ ൫൳

before the development or as soon as practicable after the learning about the development, whichever is sooner.

29.

Within 7 days of the Effective Date, Defendant must: a.

designate at least one telephone number and email, physical, and postal address as points of contact, which the Bureau may use to communicate with Defendant; b.

identify all businesses for which Defendant is the majority owner, or that Defendant directly or indirectly controls, by all of their names, telephone numbers, and physical, postal, email, and Internet addresses; c.

describe the activities of each such business, including the products and services offered, and the means of advertising, marketing, and sales. 30.

Defendant must report any change in the information required to be submitted under Paragraph 29 at least 30 days before the change or as soon as practicable after the learning about the change, whichever is sooner.

31.

Within 90 days of the Effective Date, Defendant must submit to the Enforcement Director an accurate written compliance progress report sworn to under penalty of perjury (Compliance Report), which, at a minimum:

a.

lists each applicable paragraph and subparagraph of the Order and describes in detail the manner and form in which Defendant has complied with each such paragraph and subparagraph of this Order; and b.

attaches a copy of each order acknowledgment obtained under Section VII, unless previously submitted to the Bureau.

Case 2:18-cv-02304 Document 2-1 Filed 12/04/18 Page 10 of 14

Page 19

൰ ൱ ൲ ൳ ൫൰ ൫൱ ൫൲ ൫൳

VII. Order Distribution and Acknowledgment IT IS FURTHER ORDERED that:

32.

Within 7 days of the Effective Date, Defendant must submit to the Enforcement Director an acknowledgment of receipt of this Order, sworn under penalty of perjury. 33.

Within 30 days of the Effective Date, Defendant must deliver a copy of this Order to each of its board members and executive officers, as well as to any managers, employees, Service Providers, or other agents and representatives who have responsibilities related to the subject matter of the Order.

34.

For 5 years from the Effective Date, Defendant must deliver a copy of this Order to any business entity resulting from any change in structure referred to in Section VI, any future board members and executive officers, as well as to any managers, employees, and contractors who will have responsibilities related to the subject matter of the Order before they assume their responsibilities.

35.

Defendant must secure a signed and dated statement acknowledging receipt of a copy of this Order, ensuring that any electronic signatures comply with the requirements of the E-Sign Act, 15 U.S.C. § 7001 et seq., within 30 days of delivery, from all persons receiving a copy of this Order under this Section.

VIII. Recordkeeping IT IS FURTHER ORDERED that:

36.

Defendant must create, for at least 5 years from the Effective Date, all documents and records necessary to demonstrate full compliance with each provision of this Order, including all submissions to the Bureau. Defendant must retain these documents for at least 5 years after creation and make them available to the Bureau upon the Bureau’s request. Case 2:18-cv-02304 Document 2-1 Filed 12/04/18 Page 11 of 14

Page 20

൰ ൱ ൲ ൳ ൫൰ ൫൱ ൫൲ ൫൳

37.

Defendant must maintain, for at least 5 years from the Effective Date, or 5 years after creation, whichever is longer, copies of all sales scripts, training materials, advertisements, websites, and other marketing materials relating to the subject of this Order, including any such materials used by a third party on Defendant’s behalf. Defendant must make these materials available to the Bureau upon the Bureau’s request. IX. Notices IT IS FURTHER ORDERED that:

38.

Unless otherwise directed in writing by the Bureau, Defendant must provide all submissions, requests, communications, or other documents relating to this Order in writing, with the subject line, “In re Village Capital & Investment LLC, ENF Matter No. 2018-1920-02,” and send them by overnight courier or first-class mail to the below address and contemporaneously by email to [email protected]: Assistant Director for Enforcement Bureau of Consumer Financial Protection ATTENTION: Office of Enforcement 1700 G Street, N.W.

Washington D.C. 20552.

X. Cooperation with the Bureau IT IS FURTHER ORDERED that:

39.

Defendant must cooperate fully to help the Bureau determine the identity and location of, and the amount of injury sustained by, each Affected Consumer. Defendant must provide such information in its or its agents’ possession or control within 14 days of receiving a written request from the Bureau.

40.

Defendant must cooperate fully with the Bureau in this matter and in any investigation related to or associated with the conduct described in the Complaint. Defendant Case 2:18-cv-02304 Document 2-1 Filed 12/04/18 Page 12 of 14

Page 21

൰ ൱ ൲ ൳ ൫൰ ൫൱ ൫൲ ൫൳

must provide truthful and complete information, evidence, and testimony. Defendant must cause Defendant’s officers, employees, representatives, or agents to appear for interviews, discovery, hearings, trials, and any other proceedings that the Bureau may reasonably request upon 10 days written notice, or other reasonable notice, at such places and times as the Bureau may designate, without the service of compulsory process.

XI. Compliance Monitoring IT IS FURTHER ORDERED that:

41.

Within 14 days of receipt of a written request from the Bureau, Defendant must submit additional compliance reports or other requested non-privileged information related to requirements of this Order, which must be sworn under penalty of perjury; provide sworn testimony related to requirements of this Order and Defendant’s compliance with those requirements; or produce non-privileged documents related to requirements of this Order and Defendant’s compliance with those requirements.

42.

Defendant must permit Bureau representatives to interview about the requirements of this Order and Defendant’s compliance with those requirements any employee or other person affiliated with Defendant who has agreed to such an interview. The person interviewed may have counsel present.

43.

Nothing in this Order will limit the Bureau’s lawful use of compulsory process, under 12 C.F.R. § 1080.6.

Case 2:18-cv-02304 Document 2-1 Filed 12/04/18 Page 13 of 14

Page 22

൰ ൱ ൲ ൳ ൫൰ ൫൱ ൫൲ ൫൳

XII. Retention of Jurisdiction IT IS FURTHER ORDERED that:

44.

The Court will retain jurisdiction of this matter for the purpose of enforcing this Order.

IT IS SO ORDERED:

_________________________________ UNITED STATES DISTRICT JUDGE DATED: _________________

Case 2:18-cv-02304 Document 2-1 Filed 12/04/18 Page 14 of 14